Frequently Asked Questions

Gordon password and/or username are not working

 

Step 1)

Check that your Gordon username you are entering is the correct, below shows the format for each Gordon username login.

• Gordon Online = Your Student Number@gordontafe.edu.au  (eg: 12345678@gordontafe.edu.au )
• eCentral = Your student Number
• Student Email = Your Student Number@gordontafe.edu.au  (eg: 12345678@gordontafe.edu.au )
• * Microsoft 365 =  Your Student Number@gordontafe.edu.au  (eg: 12345678@gordontafe.edu.au )​
• Gordon PC's and Laptops = Your student number
• Library account login = Your student number
• Library database login = Your Student Number@gordontafe.edu.au

If you do not know your student number click here.

* Microsoft/Office 365 includes; OneDrive, Word, PowerPoint, Excel, OneNote, etc.

 

Step 2)

If your password is not working, please try logging in on a Gordon PC or laptop. This will let you know if your account is locked.

• If your account is locked, or if you’ve forgotten your password, you can reset it using the password reset tool.

*Please ensure your new password must not include your name, or be a password you have used before and is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

 

Step 3) 

Clear your browser cache, clicking the link will provide instruction on performing this task

 

Step 4)

If you are still have issues accessing your student accounts please contact the library.

City Campus - H Building (Latrobe Terrace entrance)

East Campus - H Building

Online Chat

PH:5225 0812

Email: library@gordontafe.edu.au