Frequently Asked Questions

MacBook will not connect to eduroam Wi-Fi network or keeps getting disconnected from network

 

Please ensure your student number and password are correct before continuing, to reset your password please click here.

 

Step 1) 

Go to the Keychain Access app on your MacBook.

To open Keychain Access, search for it in Spotlight (Spotlight is the magnifying glass icon in the top right hand option bar on your desktop). Once opened type “Access”, then press Return.

Step 2)  

Type in “Gordon” to the search bar at the top right. Look for “Gordontafe-Root-CA-FENCA” from the keychains list, if this has a red cross next to it, select this certificate by using a two finger click or right click and select “Get Info”.

Step 3) 

Next to Trust, click  to display the trust policies for the certificate.

 

Step4) 

To override the trust policies, choose “Always Trust” from the drop-down menu next to “When using this certificate”.

Step 5)

You will then be prompted to give permission for this change by entering the MacBook users name and MacBook password to confirm the setting change.

Step 6) 

Close all open windows and Restart device to ensure all updates are loaded.

Step 7) 

Go back into Keychain Access, and check that “Gordontafe-Root-CA-FENCA”  now has a blue + symbol icon next to it.

(If a red cross is still present repeat steps 2 – 6.)

Step 8) 

If the blue + icon is present you can now try forgetting the “eduroam” Wi-fi network connection and then try reconnecting to “eduroam”.