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Windows 11 Wi-Fi setup screen freezes

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Step 1)

Navigate to Settings

Step 2) 

Click on “Network & Internet”.

Step 3)

Click on “Advanced network settings”.

Step 4)

Click on “Network reset” > "Reset Now".

Step 5)

Click on “Yes”. This will then do a reset of the network setting and correct any errors in the network settings.

Step 6)

Once the network reset is complete, perform a restart of your computer.

 

Step 7)

Once the device has restarted, login to the computer and head to Settings > Network & Internet > Wi-Fi> then choose "eduroam" and "connect".

Enter student ID number in username field and password in the password field, then click connect.

 

If this fails to get a successful connection to the eduroam Wi-Fi network, there may be an issue with your login details or account.

See further trouble shooting to assist with account issues.