Frequently Asked Questions

How to connect to the printer at The Gordon on BYOD.

 

Printing from your own device is available to all Gordon students and staff. You will need to be connected to the eduroam Wi-Fi network to connect to the printers at the Gordon. If you are not connected to the eduroam Wi-Fi network at the Gordon, follow the connection instruction on how to connect to the Wi-Fi network.

Choose your operating system below:

Android

Windows 10 or 11

MacOS

iOS (iPhone, iPad)

 

Android

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instructions on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

You will need to first install Mobility Print which can be download from the play store or by clicking here.

 

Step 3)

Open the Mobility Print app and ensure Mobility Print Services and Notifications are On.

Step 4)

To print open the app you want to print from and tap “Print”, or “Share” then Print.

Step 5)

Select a printer “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour) and tap “Print”.

Step 6)

Collect your print job from any printer at the Gordon.

 

Windows 10 or 11

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instruction on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

You will need to first install Mobility Print which can be downloaded by clicking here. 

Then click “Download Mobility Print”, you may need to click “Keep” on the Mobility Print download file for it to download (located on the download icon in your browser). Once downloaded open and run downloaded file (Mobility Print Installer).

Step 3)

Follow the installation prompts and ensure you select both “follow me black” and “follow me colour” when the option is available to select printers to add to Windows.

When prompted enter your student ID number as your username and Gordon password in the password section, then click “Next”.

 

If your password is not accepted you will be prompted to re-enter your password, ensure your password and username are correct. If you have forgotten your password or lock your account click here to reset your password

*Please ensure any new password is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

Step 4)

Once installation is complete you will be able to print from all apps on your device by selecting print then selecting “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour) and clicking print.

 

Step 5)

Collect your print job from any printer at the Gordon.

 

MacOS

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instruction on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

Go to System Preferences or System Setting depending on version of MacOS on your system, this is located in the top left-hand corner of the desktop next to the apple logo, then select Printers and Scanners.

Step 3)

Click on “Add Printer, Scanner or Fax” select either “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour).

Step 4)

Check that the Use drop-down box is set to “Secure AirPrint”.

Step 5)

Click “Add” and you're ready to print!

If you require the additional printer repeat this process for adding the additional printer for “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour).

Step 6)

Select the document/item to print, then select print in the application or web browser. Choose your desired printer to use “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour).

Ensure print preference are correct for your requirements.

Step 7)

Select Print, please be aware the first-time printing with “follow me black” or “follow me colour” you will be prompted to enter a username and password, type your student ID number into the username section and your Gordon password into the password section.

Click “Remember this password in my keychain”. This will save you entering the password each time you print.

Then click “OK”.

*You may also get an authorisation box appear after entering your password and clicking "OK", this will require your MacBook login details to approve the change.

If your password is not accepted your job will remain unprinted and pending for authentication, to fix this you will need to open the print application in the bottom tool bar (printer icon) and click on the padlock next to your print job to re-enter your password, You may also get an authorisation box appear after entering your password, this will require your MacBook login details to approve the change to your saved password. If you have forgotten your password or lock your account click here to reset your password. 

*Please ensure any new password is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

Step 8)

Collect your print job from any printer at the Gordon.

 

iOS (iPhone, iPad)

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instruction on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

Open the document, Image or website you would like to print.

 

Step 3)

To print tap on the little box with an up arrow in the bottom left corner.

Step 4)

Then tap print from the available options.

Step 5)

Tap “Printer” and select either “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour”.

Step 6)

Insert the following details to authenticate you print job, then tap “OK”.

username = Your student number

password = Your Gordon password, same password as used for Gordon Online or eCentral

If your password is not accepted and you get the print authentication box re-appear, this means your password or username are not correct. If you have forgotten your password or lock your account click here to reset your password

*Please ensure any new password is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

 

Step 7)

Collect your print job from any printer at the Gordon.