Frequently Asked Questions

Choose your browser below and follow the step-by-step instructions to clear browser cache.

Safari (Apple MacOS)

Chrome

Edge

 

Clear Cache Safari:

1. Open Safari.

2. Click on "Safari" in the top left hand corner next to the Apple symbol.

3. Then click on "Settings". A new dialogue box will open.

4. Click "Privacy".

5. Click on "Manage Website Data".

6. Clear cached data and cookies from your computer by clicking "Remove All".

 

7. A new dialogue box will open, Click "Remove Now".

8. Wait a few moments, then click "Done".

9. Close the dialogue box remaining.

 

10. Press Command and Q together to quit Safari.

 

11. Re-open Safari and continue with task.

 

 

Clear Cache Chrome:

1. Open Chrome.

2. Click the three dots in the top right corner

3. Click on "Settings" then "Privacy and security" from the menu on the left-hand side.

4. Click "Delete browsing data".

5. Choose "all time" from the time range drop-down box.

•  Ensure "Cache images and files" and "Cookies and other site data" are selected.

6. Click "Delete data".

 

7. Close and restart Chrome to ensure changes take effect.

 

 

Clear cache in Edge:

1. Open Edge.

2. Click the three dots in the top right corner, then select "Delete browsing data".

3. Select the time range as "All time".

4. Select the following boxes; "Browsing history", "Download History", "Cookies and other site data" and "Cached images and files".

5. Select "Clear now".

 

6. Close the browser and reopen.

 

 

Printing from your own device is available to all Gordon students and staff. You will need to be connected to the eduroam Wi-Fi network to connect to the printers at the Gordon. If you are not connected to the eduroam Wi-Fi network at the Gordon, follow the connection instruction on how to connect to the Wi-Fi network.

Choose your operating system below:

Android

Windows 10 or 11

MacOS

iOS (iPhone, iPad)

 

Android

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instructions on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

You will need to first install Mobility Print which can be download from the play store or by clicking here.

 

Step 3)

Open the Mobility Print app and ensure Mobility Print Services and Notifications are On.

Step 4)

To print open the app you want to print from and tap “Print”, or “Share” then Print.

Step 5)

Select a printer “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour) and tap “Print”.

Step 6)

Collect your print job from any printer at the Gordon.

 

Windows 10 or 11

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instruction on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

You will need to first install Mobility Print which can be downloaded by clicking here. 

Then click “Download Mobility Print”, you may need to click “Keep” on the Mobility Print download file for it to download (located on the download icon in your browser). Once downloaded open and run downloaded file (Mobility Print Installer).

Step 3)

Follow the installation prompts and ensure you select both “follow me black” and “follow me colour” when the option is available to select printers to add to Windows.

When prompted enter your student ID number as your username and Gordon password in the password section, then click “Next”.

 

If your password is not accepted you will be prompted to re-enter your password, ensure your password and username are correct. If you have forgotten your password or lock your account click here to reset your password

*Please ensure any new password is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

Step 4)

Once installation is complete you will be able to print from all apps on your device by selecting print then selecting “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour) and clicking print.

 

Step 5)

Collect your print job from any printer at the Gordon.

 

MacOS

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instruction on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

Go to System Preferences or System Setting depending on version of MacOS on your system, this is located in the top left-hand corner of the desktop next to the apple logo, then select Printers and Scanners.

Step 3)

Click on “Add Printer, Scanner or Fax” select either “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour).

Step 4)

Check that the Use drop-down box is set to “Secure AirPrint”.

Step 5)

Click “Add” and you're ready to print!

If you require the additional printer repeat this process for adding the additional printer for “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour).

Step 6)

Select the document/item to print, then select print in the application or web browser. Choose your desired printer to use “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour).

Ensure print preference are correct for your requirements.

Step 7)

Select Print, please be aware the first-time printing with “follow me black” or “follow me colour” you will be prompted to enter a username and password, type your student ID number into the username section and your Gordon password into the password section.

Click “Remember this password in my keychain”. This will save you entering the password each time you print.

Then click “OK”.

*You may also get an authorisation box appear after entering your password and clicking "OK", this will require your MacBook login details to approve the change.

If your password is not accepted your job will remain unprinted and pending for authentication, to fix this you will need to open the print application in the bottom tool bar (printer icon) and click on the padlock next to your print job to re-enter your password, You may also get an authorisation box appear after entering your password, this will require your MacBook login details to approve the change to your saved password. If you have forgotten your password or lock your account click here to reset your password. 

*Please ensure any new password is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

Step 8)

Collect your print job from any printer at the Gordon.

 

iOS (iPhone, iPad)

Step 1)

Ensure you are connected to the Eduroam network at the Gordon. If not, follow the connection instruction on connecting to the Wi-Fi network (Eduroam).

 

Step 2)

Open the document, Image or website you would like to print.

 

Step 3)

To print tap on the little box with an up arrow in the bottom left corner.

Step 4)

Then tap print from the available options.

Step 5)

Tap “Printer” and select either “follow me black” (which prints in black and white only) or “follow me colour” (which prints in colour”.

Step 6)

Insert the following details to authenticate you print job, then tap “OK”.

username = Your student number

password = Your Gordon password, same password as used for Gordon Online or eCentral

If your password is not accepted and you get the print authentication box re-appear, this means your password or username are not correct. If you have forgotten your password or lock your account click here to reset your password

*Please ensure any new password is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

 

Step 7)

Collect your print job from any printer at the Gordon.

 

 

Free Wi-Fi is available to all staff and students at The Gordon via our eduroam Wi-Fi network.

Choose your operating system below:

Android

Windows 10 or 11

MacOS

iOS (iPhone, iPad)

Chromebook

 

Android

Step 1)

Drag down from the top right corner of the home screen and open the short-cut menu.

 

Step 2)

Hold down selection on Wi-Fi, then select "eduroam" from the available networks.

    

Step 3)

Enter your student email address into the Identity field. (YourStudentNumber@gordontafe.edu.au)

Step 4)

Enter your Gordon password into the Password field.

Step 5)

At the CA certificate, select "Don't validate".

Step 6)

Tap  "Connect".

 

Windows 10 or 11

Step 1)

In the search box located on the task bar, Search "Settings" > "Network & Internet" > "Wi-Fi".

                            

Step 2)

Click on "Show available networks" then click eduroam and "Connect".

Step 3)

Enter your student ID number in the user name field, then your password into the password field (this password is the same one used for eCentral).

Click "Ok" > "Connect".

If you get a message "can't connect to this network" try a password reset. 

 

MacOS

Step 1)

Go to "Spotlight Search" in the top right hand top corner and type "Wi-Fi", then click on the Wi-Fi application.

Step 2)

Click on "Connect" next to "eduroam" in Other Networks.

Step 3)

Enter your student ID number into the Account Name field and password into the Password field. 

(This password is the same one used for eCentral and Gordon Online).

Step 4)

Click "Ok".

*If you get redirected to enter your details again, this is typically due to an incorrect password or student number entered try a password reset.

Step 5)

Click "Continue" on the certificate verification.

Step 6)

You may be prompted to approve the changes. Enter your MacBook username and password then select "Update Settings".

Step 7)

There should now be a tick next to "eduroam" under the sub-heading Known Network.

You are now connected to the eduroam Wi-Fi network.

 

iOS (iPhone, iPad)

Step 1)

Open the "Settings" app.

Step 2)

Click "Wi-Fi".

Step 3)

Click "eduroam" from the available networks.

Step 4)

Enter your student number into the "Username" field, then your password into the "Password" field.

Step 5)

Click "Join".

*If you get redirected to enter your details again, this is typically due to an incorrect password or student number entered. Try a password reset.

Step 6)

Click "Trust".

Step 7)

You should now have a tick next to "eduroam" this will confirm you are connected to the network.

 

Chromebook

Step 1)

Click on the Wi-Fi signal icon on the desktop bar, bottom right-hand corner of the screen.

 

Step 2)

Select eduroam from the list of available networks.

 

Step 3)

Once you’ve clicked on eduroam, a Join Wi-Fi network box will appear. 

Enter the following details:

 

SSID: Eduroam

EAP method: PEAP

Phase 2 authentication: MSCHAPv2

Server CA certificate: Do not check

User Certificate: Not installed

Identity: StudentNumber@gordontafe.edu.au

Password: Your Gordon password (This password is the same one used for eCentral and Gordon Online).

Anonymous identity: Leave Blank

 

Tick the box "Save identity and password".

 

Step 4)

Click Connect. 

*If you don't get a successful connection, try a password reset, then try connecting again.  

 

 

CIS Knowledge Base - Eduroam Wi-Fi Connectivity (ID:10220)

Step 1)

Check that your Gordon username you are entering is the correct, below shows the format for each Gordon username login.

• Gordon Online = Your Student Number@gordontafe.edu.au  (eg: 12345678@gordontafe.edu.au )
• eCentral = Your student Number
• Student Email = Your Student Number@gordontafe.edu.au  (eg: 12345678@gordontafe.edu.au )
• * Microsoft 365 =  Your Student Number@gordontafe.edu.au  (eg: 12345678@gordontafe.edu.au )​
• Gordon PC's and Laptops = Your student number
• Library account login = Your student number
• Library database login = Your Student Number@gordontafe.edu.au

If you do not know your student number click here.

* Microsoft/Office 365 includes; OneDrive, Word, PowerPoint, Excel, OneNote, etc.

 

Step 2)

If your password is not working, please try logging in on a Gordon PC or laptop. This will let you know if your account is locked.

• If your account is locked, or if you’ve forgotten your password, you can reset it using the password reset tool.

*Please ensure your new password must not include your name, or be a password you have used before and is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

 

Step 3) 

Clear your browser cache, clicking the link will provide instruction on performing this task

 

Step 4)

If you are still have issues accessing your student accounts please contact the library.

City Campus - H Building (Latrobe Terrace entrance)

East Campus - H Building

Online Chat

PH:5225 0812

Email: library@gordontafe.edu.au

 

Step 1)

Navigate to Settings

Step 2) 

Click on “Network & Internet”.

Step 3)

Click on “Advanced network settings”.

Step 4)

Click on “Network reset” > "Reset Now".

Step 5)

Click on “Yes”. This will then do a reset of the network setting and correct any errors in the network settings.

Step 6)

Once the network reset is complete, perform a restart of your computer.

 

Step 7)

Once the device has restarted, login to the computer and head to Settings > Network & Internet > Wi-Fi> then choose "eduroam" and "connect".

Enter student ID number in username field and password in the password field, then click connect.

 

If this fails to get a successful connection to the eduroam Wi-Fi network, there may be an issue with your login details or account.

See further trouble shooting to assist with account issues.

 

Please ensure your student number and password are correct before continuing, to reset your password please click here.

 

Step 1) 

Go to the Keychain Access app on your MacBook.

To open Keychain Access, search for it in Spotlight (Spotlight is the magnifying glass icon in the top right hand option bar on your desktop). Once opened type “Access”, then press Return.

Step 2)  

Type in “Gordon” to the search bar at the top right. Look for “Gordontafe-Root-CA-FENCA” from the keychains list, if this has a red cross next to it, select this certificate by using a two finger click or right click and select “Get Info”.

Step 3) 

Next to Trust, click  to display the trust policies for the certificate.

 

Step4) 

To override the trust policies, choose “Always Trust” from the drop-down menu next to “When using this certificate”.

Step 5)

You will then be prompted to give permission for this change by entering the MacBook users name and MacBook password to confirm the setting change.

Step 6) 

Close all open windows and Restart device to ensure all updates are loaded.

Step 7) 

Go back into Keychain Access, and check that “Gordontafe-Root-CA-FENCA”  now has a blue + symbol icon next to it.

(If a red cross is still present repeat steps 2 – 6.)

Step 8) 

If the blue + icon is present you can now try forgetting the “eduroam” Wi-fi network connection and then try reconnecting to “eduroam”.

 

The following instructions apply only to the online version of Outlook (Gordon email). Please ensure you are logged into your Gordon email account before proceeding. You can check you are logged into your Gordon account by following the instruction on How to check you're logged into your Gordon email (Outlook) account and not a personal/work account.

 

Step 1)

Click the Settings gear icon in the top-right corner of Outlook on the web.

Step 2) 

Select “Mail” from the left-hand menu, then select “Forwarding”.

 

Step 3)

Select the box next to “Enable forwarding”.

Step 4)

Enter the email address you want to forward your Gordon email account to.

Step 5) - Optional

Check the box to “Keep a copy of forwarded messages” if you want to keep the original emails in your Gordon email inbox also.

Step 6)

Click Save. 

If you are signing in on a Gordon laptop and get an error message saying 

"your domain isn't available", please try the following steps to resolve the issue.

Step 1)

Click on the Wi-Fi icon located at the bottom Right-hand corner.

 

Step 2)

Select Gordon WiFi, 

Make sure the box next to "Connect Automatically" is ticked.

Then click "Connect".

 

Step 3)

Under "Gordon WiFi" it should now say "Connect, secured"

Step 4)

If the laptop has failed to connect to Gordon Wi-Fi, restart the laptop and see if a connection is established once the laptop restarts.

If the laptop fails to connect to Gordon Wi-Fi after performing the above steps, 
please bring the laptop to CIS (staff only) or the Library for further action.

 

To ensure you're using your Gordon Outlook account when accessing your student or staff email follow these steps.

 

Step 1)

Click your mouse over your initials in the top-right corner of the screen.

Step 2) 

Check the email address that appears:

• If it shows your Gordon email address, you're logged in correctly.
• If it shows a personal or work email, follow these steps:
  • Click Sign Out.
  • Then log back in using your Gordon account credentials.
    • Student - StudentNumber@gordontafe.edu.au 
    • Staff - Username@gordontafe.edu.au

 

 Step 1)

 Open Microsoft Teams. 

Step 2)

Click on the three dots next to your profile picture in the top right corner and select "Settings". 

 

Step 3)

Under "General", find the "Language" option and select your preferred region that uses the day/month/year format. (ie: English (Australia) )

 

Step 4)

Click "Save and restart" to apply the changes. 

 

Changing your language in Teams will automatically update the date format across all features, including Planner. 

Step 1) 

Navigate to "Settings"

 

Step 2) 

Click on “Network & Internet”.

Step 3) 

Click on “Wi-Fi” and then select the Wi-Fi network you are connected to “eduroam”.

 

Step 4) 

On the network screen, under Network profile type, select "Private"

Test web browser to see if issue is resolved.

 

If the issue has not been resolved, try clearing your web browsers cache by clicking here for instructions on the process involved.

Your Gordon account will automatically be locked if there are 4 incorrect login attempts on your account.

To unlock your account there are two ways;

• Reset your password.
• Or see library staff to get your account unlocked.

 

Please ensure once your account is unlocked, that any saved passwords in your browser or device are not used to access your Gordon log-ins.

This will cause your account to be locked again.

These passwords will need to be updated by manually typing in the login details to each individual login related to The Gordon and clicking update when prompted to do so.

 Alternatively you can also update/delete saved login details.

To edit, delete or even add a password to your saved web browsers password manager, please select your browser below and follow the instructions provided;

 

• Safari

• Chrome

• Edge

Step 1)

Navigate to the Student Portal .

Step 2) 

Click on “Gordon Online – Your Studies” under the banner.

Step 3)

You will be directed to a Microsoft sign in page, type your student/staff email address in then click “Next”.

eg; StudentNumber@gordontafe.edu.au (12345678@gordontafe.edu.au)

Step 4)

Then enter your Gordon password and login, if you do not know your password or your password is not working you can reset your password.